— IMPORTANT — PLEASE READ
LAST UPDATED: June 11, 2010
PERSONS OR PARTIES COVERED
If you are a resident of the State of California and would like to opt-out from the disclosure of your personal information to any third party for marketing purposes, please contact us at www.TellmanSupport.com. Please be advised that where California residents opt-out from permitting their personal information to be shared, such individuals may still receive selected offers directly from us, in accordance with the law.
We do not knowingly collect information from individuals under eighteen (18) years of age, or persons who are otherwise covered by the provisions of the Children’s Online Privacy Protection Act of 1998, as amended (“COPPA”). No information should be submitted to, or posted at, the Website by individuals under eighteen (18) years of age. We encourage parents and guardians to spend time online with their children and to participate and monitor the interactive activities of their children.
ABOUT THE PERSONAL INFORMATION OVERCOME EVERYTHING COLLECTS AND HOW IT IS USED
Overcome Everything routinely collects information about Visitors, Subscribers, Members and Customers. This information is obtained in various ways, such as:
VISITOR, SUBSCRIBER, MEMBER OR CUSTOMER INFORMATION OBTAINED FROM REGISTRATION
The information that you must supply in connection with Registration (as further described below) may include, without limitation, some or all of the following: (i) your full name; (ii) company name; (iii) e-mail address; (iv) mailing address (and billing address if different); (v) home telephone number; (vi) work telephone number; (vii) telecopier number; (viii) credit card information; and/or (ix) any other information requested on the applicable Registration form.
VISITOR EMAIL INQUIRIES
CUSTOMER EMAIL OR TESTIMONIALS
If you are a Customer and you send an email to Overcome Everything, or if you communicate with Overcome Everything by phone or U.S. mail, Overcome Everything shall collect information about your communication and by communicating with Overcome Everything, you give your permission for Overcome Everything to collect, archive, retrieve and otherwise use any information collected as Overcome Everything sees fit.
Any communication which, in its sole discretion, Overcome Everything deems to be a testimonial, may be publicized for commercial purposes.
INFORMATION OBTAINED FROM VOLUNTARY VISITOR, SUBSCRIBER, MEMBER OR CUSTOMER
Unless otherwise specified in the survey, you must assume that any information provided to Overcome Everything as part of a survey in which you participate may be used as set forth herein below.
INFORMATION OBTAINED FROM ELECTRONIC MEANS AND COOKIES
We may collect certain non-personally identifiable information about you when you visit many of the sections of the Website. This non-personally identifiable information includes, without limitation, the type of browser that you use (e.g., Netscape, Internet Explorer), your IP address, the type of operating system that you use (e.g., Windows or Mac OS) and the domain name of your Internet service provider (e.g. America Online, Earthlink). We use the non-personally identifiable information that we collect to improve the design and content of the Website and to enable us to personalize your Internet experience. We also may use this information in the aggregate to analyze Website usage, as well as to offer you products and services. We also reserve the right to use aggregate or group data about our Visitors for any and all lawful purposes. Aggregate or group data is data that describes the demographics, usage and/or characteristics of our visitors as a group. By visiting and/or supplying your personal information at the Website, you agree to allow us to provide such aggregate data to third parties.
HOW YOUR INFORMATION MAY BE USED
We are able to offer our products and services to you, in part, based on your willingness to be reached by our third-party advertisers. Your personal information (other than credit card information) will be shared with advertisers on an aggregate and non-aggregate basis. We also use contact information from your personal information to send you information about us, our products and services and to contact you about your billing account status. Please keep in mind, though, that we do not control, and are not responsible for, the practices of our third-party advertisers. If you wish to stop receiving future communications from us and/or third party advertisers, or if you wish to prevent the transfer and/or sale of your personal information to third parties (subject to restrictions contained in applicable state and federal law), please see the Opt-Out/Unsubscribe section below.
You agree that by submitting your personal information to Overcome Everything, you agree to receive e-mail marketing from Overcome Everything and our third-party advertisers. In addition, you agree that such act constitutes a purchase, an inquiry and/or an application for purposes of the Amended Telemarketing Sales Rule, 16 CFR §310 et seq. (the “ATSR”). With respect to the ATSR, and notwithstanding that your telephone number may be listed on the Federal Trade Commission’s Do-Not-Call List, we retain the right to contact you via telemarketing in accordance with the terms of the ATSR.
We may also supplement the information we collect with information from other sources to assist us in evaluating and improving the Website, our products and/or services, and to determine your preferences so that we can tailor the Website and our products and/or services to your needs.
CREDIT CARD INFORMATION
Notwithstanding the foregoing, we will not use your credit card information for any marketing purposes, or transfer same to any third party, other than as set forth in this paragraph. Overcome Everything may: (a) transfer your credit card information to third party sellers where necessary to effectuate the purchase of products and/or services that you requested on the Website or otherwise from Overcome Everything; (b) disclose your credit card information pursuant to a court order, litigation and/or fraud investigation; and (c) share with third parties the fact that we have credit card information on file for specific individuals.
INFORMATION OBTAINED FROM VISITOR INTERACTION WITH BANNERS, POPUPS OR WEBSITE ADVERTISERS
The Website may contain third party provided banners, pop-ups, hyperlinked advertising and links to other third-party owned and/or operated websites. Overcome Everything is not responsible for the privacy practices associated with such third party advertisers and/or websites. In some cases, you may be required to provide certain information to register or complete a transaction via such advertisers and/or at such websites. These third-party websites and advertisers have separate privacy and data collection practices and Overcome Everything has no responsibility or liability relating to them. We do not endorse, nor are we responsible for the accuracy of, the privacy policies and/or terms and conditions of such advertisers and/or websites. These third party entities are independent third parties and are not affiliated with us.
When you submit personally identifiable information to us at the Website, you have opted-in to the sharing of your personal information with third parties to receive marketing communications. When contacted by any of these companies or third parties, you should notify them directly of your choices regarding their use and sharing of your information. To opt-out of having your information shared with third parties, please contact us at www.TellmanSupport.com. To stop receiving future e-mail communications from Overcome Everything, please contact us at www.TellmanSupport.com. Overcome Everything may maintain separate e-mail lists for different purposes. If e-mail recipients wish to end their e-mail subscription from a particular list, they need to follow the instructions at the end of each e-mail message to unsubscribe from the particular list. To unsubscribe from all Overcome Everything e-mail lists, please contact us at www.TellmanSupport.com.
All collected information is stored in a technically and physically secure environment. When our registration/application process asks users to enter sensitive information (such as credit card number), and when we store and transmit such sensitive information, it is encrypted and protected with SSL encryption software. While we use SSL encryption to protect sensitive information online, we also do everything in our power to protect sensitive information and other personal information off-line. Unfortunately, no data transmission over the Internet, or otherwise, can be guaranteed to be 100% secure. As a result, while we strive to protect your sensitive information and other personal information, we cannot ensure or warrant the security of any information that you transmit to us, and you do so at your own risk.
Once we receive your transmission, we make reasonable efforts to ensure its security on our systems. Access to this personal information is strictly limited, and not accessible to the public. All of our users’ personal information, not just sensitive information, is restricted in our offices. Only employees who need the information to perform a specific job are granted access to personal information. Our employees are dedicated to ensuring the security and privacy of all Overcome Everything user personal information. Employees not adhering to our written firm policies are subject to disciplinary action. In compliance with applicable federal and state laws, we shall notify you and any applicable regulatory agencies in the event that we learn of an information security breach with respect to your personal information. You will be notified via e-mail in the event of such a breach. Please be advised that notice may be delayed in order to address the needs of law enforcement, determine the scope of network damage, and to engage in remedial measures.
139 Main Street Suite 606E
Brattleboro, Vermont 05301